Update - Engineering has fixed this issue as of 7p ET on Aug 22. Thus all dialer calls have been transcribed as of that time yesterday evening. Engineering is currently developing a path to transcribe all calls that were not transcribed yesterday between 9a ET and 7p ET. Please continue to monitor this status page for updates.
Aug 23, 2024 - 10:56 EDT
Investigating - Salesloft engineering has identified an issue where we are seeing delays in transcription for calls made through the Salesloft Dialer. This will also cause a delay in AI followup items being generated. Engineering is investigating this as a top priority. Please monitor this status page for updates.
Aug 22, 2024 - 14:25 EDT
Resolved -
This incident is now considered resolved. Thank you for your patience.
Sep 13, 17:01 EDT
Monitoring -
The Salesloft engineering team has confirmed that Errors are no longer occurring and service for Gmail should be working as expected again. We will continue to monitor the stability of Gmail for a while before sounding the all clear. Please view continue to monitor status.salesloft.com for the latest updates.
Sep 13, 13:58 EDT
Update -
While we are seeing reduced errors and reduced reports of Gmail users receiving Rate Limit Exceeded errors engineering is continuing to investigate. Please view continue to monitor status.salesloft.com for the latest updates.
Sep 13, 13:05 EDT
Investigating -
The Salesloft team is investigating reports from Gmail users who are receiving Rate Limit Exceeded errors. As soon as we have more details we will share them here.
Sep 13, 12:00 EDT