Salesloft Status and Maintenance
All Systems Operational
Salesloft Web Application Operational
3rd Party Integrations ? Operational
VoIP Provider ? Operational
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LinkedIn Operational
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G-Suite Applications Operational
Salesforce Operational
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Cellular Carriers Operational
Deals ? Operational
Salesloft Help Center ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 21, 2024

No incidents reported today.

Jun 20, 2024

No incidents reported.

Jun 19, 2024

No incidents reported.

Jun 18, 2024

No incidents reported.

Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024
Resolved - This issue is now considered resolved. Thanks for your patience.
Jun 7, 18:15 EDT
Monitoring - The Salesloft team has implemented a fix and, as a result, has seen errors dramatically decrease back to normal levels. We will continue to monitor the system to ensure the error rate is stable. Thanks again for bearing with us as we worked to resolve this issue.
Jun 5, 16:01 EDT
Update - The Salesloft team continues to work with our partners at Microsoft to implement a long-term fix for the errors customers are experiencing when replying to lofted emails inside the Salesloft application.

In the meantime, we recommend customers experiencing the errors try the following:
- Retrying failed emails from within the Salesloft platform

- Utilize the Outlook add-in. More information on adding this can be found here: https://help.salesloft.com/s/article/Salesloft-Connect-for-Outlook-Windows-and-Mac?language=en_US#Install_Connect_Windows_Mac

- Increasing your email send delay to 60 seconds. More information on how to update that setting here: https://help.salesloft.com/s/article/Manage-Team-Email-Settings?language=en_US#Set_Daily_Send_Limit_and_Adjust_the_Email_Delay_Time

- Disabling HVE (High Velocity Email) in your Azure environment can also help prevent these errors. Consider contacting your IT team to ensure that setting is disabled.

Thank your for your continued patience as we work to resolve this issue.

Jun 4, 11:44 EDT
Investigating - We have multiple reports from customers who are receiving intermittent errors when attempting to send emails from their connected Microsoft emails from inside the Salesloft Application.

Our team is working with our counterparts at Microsoft to find a long-term solution to this issue, which appears to be caused by unexpected changes to the Microsoft API.

Temporary Solutions
- This happens when a user replies to an already lofted email thread in the Salesloft application. Retrying these failed emails has shown to be successful.

- The other thing customers can do is utilize the Outlook add-in, which is also showing more success in the interim. More information on adding this can be found here: https://help.salesloft.com/s/article/Salesloft-Connect-for-Outlook-Windows-and-Mac?language=en_US#Install_Connect_Windows_Mac

- Disabling HVE (High Velocity Email) in your Azure environment can also help prevent these errors. Consider contacting your IT team to ensure that setting is disabled.

Thank you for your patience as we continue to work with our Microsoft counterparts on a longer-term solution. We will provide more updates as we have them.

May 31, 13:29 EDT