Update - We are continuing to investigate this issue.
Oct 28, 2024 - 12:04 EDT
Investigating - Google updated the UI of their calendar over the weekend and there were several breaking changes that were occurred in the new Salesloft Chrome Extension as a result. The Salesloft Engineering team has already fixed several issues. To take advantage of those fixes, please go to the Salesloft Chrome extension and confirm that its on v1.3.10. If it isn't, you simply press the "Reload" button to update it to the latest available version.
One issue that will be addressed with the next version of the extension (v1.3.11) is that MS Teams and Zoom meeting links are being erased from invites after lofting. This fix has already been sent to Google for approval. This can take between a few hours and a couple of days. Please update the extension to v.1.3.11 as soon as it's available. Keep an eye on this status page for updates.
Oct 28, 2024 - 11:57 EDT
Monitoring - Apple released macOS 15.0.1 which “improves compatibility with third-party security software” that is the main cause for users experiencing Dialer issues who updated to 15.0.
The Salesloft team will continue to monitor this space for more updates.
Oct 09, 2024 - 10:40 EDT
Investigating - The Salesloft team has been informed that the most recent version of MacOS Sequoia (MacOS 15) is causing widespread issues with VPNs, antivirus software, and various web browsers which is also impacting users of the Dialer. Some users on MacOS 15 might experience dropped calls and other connectivity issues.
The Salesloft team is monitoring this closely with Apple and our technology partners for remediation. Our recommendation is not to update to the newest OS until an "all clear" is received and these widespread known issues with MacOS 15 are resolved.
We will continue to post updates as we receive them.
Sep 24, 2024 - 11:35 EDT