Salesloft Status

MacOS 15 Update Impacting Dialer

Monitoring - Apple released macOS 15.0.1 which “improves compatibility with third-party security software” that is the main cause for users experiencing Dialer issues who updated to 15.0.

You can view the release notes here.
https://support.apple.com/en-us/121011

While this has improved the experience for many users, there are still some reports that certain pieces of security software aren’t fully working well with 15.0.1. https://techcrunch.com/2024/10/07/apple-fixes-bugs-in-macos-sequoia-that-broke-some-cybersecurity-tools/

The Salesloft team will continue to monitor this space for more updates.
Oct 09, 2024 - 10:40 EDT

Investigating - The Salesloft team has been informed that the most recent version of MacOS Sequoia (MacOS 15) is causing widespread issues with VPNs, antivirus software, and various web browsers which is also impacting users of the Dialer. Some users on MacOS 15 might experience dropped calls and other connectivity issues.

The Salesloft team is monitoring this closely with Apple and our technology partners for remediation. Our recommendation is not to update to the newest OS until an "all clear" is received and these widespread known issues with MacOS 15 are resolved.

We will continue to post updates as we receive them.
Sep 24, 2024 - 11:35 EDT

Salesloft Web Application Operational

3rd Party Integrations Operational

VoIP Provider Operational

Vidyard Operational

LinkedIn Operational

Nylas Operational

G-Suite Applications Operational

Salesforce Operational

MS Outlook Operational

Hubspot Operational

Salesloft Connect (Chrome Extension) Operational

Conversation Intelligence Operational

Deals Operational

Drift Chat Operational

Drift Email Operational

Drift Video Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 18, 2025

No incidents reported today.

Feb 17, 2025

No incidents reported.

Feb 16, 2025

No incidents reported.

Feb 15, 2025

No incidents reported.

Feb 14, 2025

Issues logging into Drift with the message 'ERROR for site owner: Invalid site key'

Resolved - This incident has been resolved.
Feb 14, 09:19 EST

Update - We are still seeing some issues surrounding the login on the mobile app, as well as the reset password flow.
Feb 12, 11:03 EST

Update - We are continuing to monitor for any further issues.
Feb 10, 12:42 EST

Monitoring - We’ve deployed a fix that has resolved the ability to login to Drift. We’re monitoring to ensure the changes are effective for all users. Continue to monitor the status page for additional updates.
Feb 10, 09:51 EST

Identified - Engineering has identified the root cause and is working on a resolution. Please continue to monitor the status page for additional updates.
Feb 10, 08:11 EST

Update - We are continuing to investigate this issue.
Feb 10, 07:44 EST

Investigating - We are investigating an issue with the Drift login where users are being faced with the error ERROR for site owner: Invalid site key upon login attempt. This seems to be impacting all customers that login using a password (as opposed to SSO). Our engineering team is currently working to identify what is causing this issue. Please continue to monitor our Status Page for additional updates.
Feb 10, 06:19 EST

Feb 13, 2025

No incidents reported.

Feb 12, 2025

Feb 11, 2025

No incidents reported.

Feb 10, 2025

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

Feb 5, 2025

Issue with the Drift Widget Rendering

Resolved - This issue is considered resolved. Thank you for your patience.
Feb 5, 08:13 EST

Monitoring - Engineering has implemented a fix for the issue that was preventing the Drift Widget from rendering on some websites and it looks to be working correctly again for all customers. We will continue to monitor before considering this issue resolved. Please continue to monitor this status page for updates.
Jan 10, 13:47 EST

Investigating - We are currently investigating an issue that’s preventing the Drift Widget from rendering on some websites. The incident began around 11am ET. Our engineers are working to identify and resolve the source of the issue as a top priority. Please continue to monitor this status page for updates.
Jan 10, 13:32 EST

Conversations - API Recording Issue

Resolved - All recordings have been backfilled. We are now considering this issue resolved. Thank you for your patience.
Feb 5, 08:06 EST

Monitoring - Our Engineers have deployed a fix and API recordings should now be processing. We're now backfilling all effected recordings. Continue to monitor the status page for additional updates.
Feb 4, 11:54 EST

Identified - Since Friday, 1/31, recordings from all API platforms (Zoom, Teams, Webex, and Google Meet) stopped processing. Our Engineering team has identified the root cause and is working on implementing the fix. All effected recordings will be recovered/backfilled. Please continue to monitor the status page for additional updates.
Feb 4, 11:37 EST

Feb 4, 2025