Update - The Trust site has been updated to outline what is affected by the temporary disconnection of Salesloft from Salesforce and what is currently still available to users.
- Use the Salesloft email and phone functionality to continue your outreach https://watch.salesloft.com/watch/hVDR1PzUP7xTy9Fu16t4ht For more context, please watch this above tutorial video walkthrough of CSV Importing.
Aug 29, 2025 - 12:01 EDT
Identified - Subscribe to our Trust Site at trust.salesloft.com for the latest updates on this incident ----- Salesloft is currently responding to a security incident related to our Drift product. As a result of the incident, Salesforce has elected to temporarily disable all Salesloft integrations with Salesforce.
Upon detecting the incident, Salesloft immediately took steps to secure our systems and contain and mitigate the incident. As part of those efforts, Salesloft engaged Mandiant and Coalition, two leading cybersecurity firms, to assist with a comprehensive investigation and remediation of the Drift incident, as well as verify the integrity of the Salesloft platform.
Based on the investigation to date, there is no evidence of malicious activity detected in the Salesloft integrations related to the Drift incident. Additionally, at this time, there are no indications that the Salesloft integrations are compromised or at risk.
A comprehensive investigation and confidence in the security of our operations is our top priority. We are working with Salesforce and our third-party partners to restore Salesloft integrations as soon as possible.
Our focus remains on ensuring the integrity and security of our systems and your data. We will continue to provide updates as we have new information.
Aug 28, 2025 - 18:42 EDT
Investigating - We are currently investigating reports of disconnects and sync errors between Salesloft and Salesforce. Thank you for the patience while we investigate this issue.
Aug 28, 2025 - 15:59 EDT
Monitoring - Engineering can confirm that errors that have been causing this issue have dropped to almost zero. After testing we believe that customers are no longer experiencing this issue. We will continue to monitor to ensure stability. Thanks for your patience.
Jul 16, 2025 - 15:50 EDT
Identified - We have identified an issue where error messages are being thrown erroneously by gmail in certain situations causing Salesloft to retry emails that have already been delivered, thus, resulting in duplicate email delivery. Engineering is working with Google to fix these erroneous errors and simultaneously, to create a work around to handle these errors without sending duplicate emails. This is a top priority. Please continue to monitor this Statuspage for updates.
Jul 16, 2025 - 08:53 EDT
Investigating - The Salesloft team is investigating reports from a subset of customers who are seeing duplicate emails being sent. Reporting customers have noticed emails showing as “Failed to Send” in app in the Live Feed, but were actually sending twice when checking their Outbox / Sent Folder & Salesloft Email page. We are treating this with high urgency and will keep everyone updated on our progress for addressing the root cause.
Jul 15, 2025 - 09:51 EDT
Salesloft Web Application
Operational
3rd Party Integrations
?
Major Outage
90 days ago
100.0
% uptime
Today
VoIP Provider
?
Operational
Vidyard
Operational
LinkedIn
Operational
Nylas
?
Operational
G-Suite Applications
Operational
Salesforce
Major Outage
MS Outlook
Operational
Hubspot
Operational
Zoom
?
Operational
90 days ago
100.0
% uptime
Today
Salesloft Connect (Chrome Extension)
Operational
Conversation Intelligence
Operational
Deals
?
Operational
Drift Chat
?
Operational
Drift Email
?
Operational
Drift Video
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
The isolated issues with our Conversation feature have been fully resolved. You should now be able to access all Conversation features without any slowness or unresponsiveness.
We appreciate your patience while our team worked to address this. Thank you for your understanding.
Aug 28, 14:20 EDT
Monitoring -
Our engineering team is actively monitoring and addressing the isolated issue with our Conversation feature that some users have reported over the past couple of days. This would have manifested as slowness and unresponsiveness when accessing Conversations and related features. We've seen significant improvement in performance and will continue to monitor the situation.
We appreciate your patience as we work to resolve this.
Aug 27, 13:40 EDT
Investigating -
We're currently investigating reports of Salesloft Conversations feature being unresponsive for some customers. Our engineering team is actively working to identify the root cause of this issue. Please continue to monitor our Status Page for additional updates
Aug 25, 12:57 EDT
Resolved -
Our Engineering Team deployed a fix that has resolved the ability to Loft Google Calendar Invites. Please refresh the Salesloft Extension to ensure the applied changes take effect.
Aug 19, 14:33 EDT
Identified -
We're currently investigating reports of Google Calendar invites not Lofting. Our engineering team is actively working to identify the root cause of this issue. Please continue to monitor our Status Page for additional updates
Aug 19, 12:34 EDT