Resolved -
This incident has been resolved.
Oct 29, 18:57 EDT
Monitoring -
Engineering can confirm that errors that have been causing this issue have dropped to almost zero. After testing we believe that customers are no longer experiencing this issue. We will continue to monitor to ensure stability. Thanks for your patience.
Jul 16, 15:50 EDT
Identified -
We have identified an issue where error messages are being thrown erroneously by gmail in certain situations causing Salesloft to retry emails that have already been delivered, thus, resulting in duplicate email delivery. Engineering is working with Google to fix these erroneous errors and simultaneously, to create a work around to handle these errors without sending duplicate emails. This is a top priority. Please continue to monitor this Statuspage for updates.
Jul 16, 08:53 EDT
Investigating -
The Salesloft team is investigating reports from a subset of customers who are seeing duplicate emails being sent. Reporting customers have noticed emails showing as “Failed to Send” in app in the Live Feed, but were actually sending twice when checking their Outbox / Sent Folder & Salesloft Email page. We are treating this with high urgency and will keep everyone updated on our progress for addressing the root cause.
Jul 15, 09:51 EDT
The Salesloft Customer Success team will be reaching out to you directly to help you with data reconciliation before we can re-enable your Salesforce sync. Once we connect with you, the restoration should be relatively quick.
The security of your data and operations remains our highest priority, and we remain committed to providing a safe and secure platform for all users. Thank you for your patience during this time and for your continued partnership.
For assistance, please contact Customer Support at help.salesloft.com. For ongoing updates, please subscribe to our trust site (trust.salesloft.com).
Sep 7, 16:09 EDT
Update -
The Trust site has been updated to include Salesloft FAQs about Salesforce Interruption.
Subscribe to our Trust Site at trust.salesloft.com for the latest updates on this incident
Sep 3, 11:02 EDT
Update -
The Trust site has been updated to outline what is affected by the temporary disconnection of Salesloft from Salesforce and what is currently still available to users.
- Use the Salesloft email and phone functionality to continue your outreach https://watch.salesloft.com/watch/hVDR1PzUP7xTy9Fu16t4ht For more context, please watch this above tutorial video walkthrough of CSV Importing.
Aug 29, 12:01 EDT
Identified -
Subscribe to our Trust Site at trust.salesloft.com for the latest updates on this incident ----- Salesloft is currently responding to a security incident related to our Drift product. As a result of the incident, Salesforce has elected to temporarily disable all Salesloft integrations with Salesforce.
Upon detecting the incident, Salesloft immediately took steps to secure our systems and contain and mitigate the incident. As part of those efforts, Salesloft engaged Mandiant and Coalition, two leading cybersecurity firms, to assist with a comprehensive investigation and remediation of the Drift incident, as well as verify the integrity of the Salesloft platform.
Based on the investigation to date, there is no evidence of malicious activity detected in the Salesloft integrations related to the Drift incident. Additionally, at this time, there are no indications that the Salesloft integrations are compromised or at risk.
A comprehensive investigation and confidence in the security of our operations is our top priority. We are working with Salesforce and our third-party partners to restore Salesloft integrations as soon as possible.
Our focus remains on ensuring the integrity and security of our systems and your data. We will continue to provide updates as we have new information.
Aug 28, 18:42 EDT
Investigating -
We are currently investigating reports of disconnects and sync errors between Salesloft and Salesforce. Thank you for the patience while we investigate this issue.
Aug 28, 15:59 EDT
Resolved -
This incident is now considered resolved. Thank you for your patience and understanding throughout.
Oct 21, 08:15 EDT
Monitoring -
Earlier this morning, Drift was impacted by the global Amazon Web Services outage. This resulted in the inability to log in and/or navigate the Drift platform, including successfully sending and receiving messages. Systems have since improved, but users may still experience platform performance issues as AWS continues to recover.
We will provide an update once systems have fully recovered.
Oct 20, 09:46 EDT
Resolved -
This incident is now considered resolved. Thank you for your patience and understanding throughout.
Oct 21, 06:48 EDT
Update -
The Salesloft Dialer is still recovering from this morning's incident with AWS (Amazon Web Services). Salesloft users may still experience intermittent issues with the Dialer while our provider's scaling process continues.
We are also currently seeing platform performance issues and slowness in other areas of Salesloft, which is related to the ongoing AWS incident. As AWS systems continue to recover, we anticipate that overall platform performance will improve alongside it.
We will continue to monitor the situation and provide updates accordingly.
Oct 20, 09:39 EDT
Monitoring -
Our provider, Twilio, has confirmed that they are starting to see partial recovery across their platform following the widespread AWS incident. They are now focused on scaling systems to manage the influx of traffic.
As a result, Salesloft users may experience intermittent issues with the Salesloft Dialer while this scaling process continues.
We will continue to monitor the recovery closely and will provide our next update once we have confirmation that everything has returned to normal. Thank you for your continued patience in this matter.
Oct 20, 07:32 EDT
Identified -
We've confirmed that the service disruption impacting our dialer is due to a major, ongoing incident within the AWS (Amazon Web Services) infrastructure that is directly impacting our underlying dialer provider, Twilio. This is an extensive outage that's currently affecting numerous services globally.
Twilio's engineering teams are actively implementing mitigation and restoration strategies alongside AWS. We are monitoring the situation closely and will continue to share updates here. You can also follow our provider's status page for more details: https://status.twilio.com/
Our sincere apologies for the delayed status update as our status page provider was also temporarily affected by this same incident, which prevented us from posting sooner.
Oct 20, 05:58 EDT
Resolved -
Due to a large-scale Amazon Web Services (AWS) outage that occurred, some users were temporarily unable to log into and access the Drift platform.
Oct 20, 04:00 EDT
Resolved -
The service disruption to Salesloft for a certain subset of customers has been resolved. The platform is now loading properly and all in-app functionality is restored for all customers. We appreciate your patience while our team worked to resolve the issue.
Oct 17, 13:04 EDT
Identified -
Engineering has identified the root cause for the service disruption and is working on a resolution. Please continue to monitor the status page for additional updates.
Oct 17, 12:33 EDT
Investigating -
We are investigating a service disruption to the Salesloft platform for a certain subset of customers. Our engineering team is currently working to identify what is causing this issue. Please continue to monitor our Status Page for additional updates.
Oct 17, 10:32 EDT