Messenger/SMS Not Working

Incident Report for Salesloft

Resolved

The deployed a fix has resolved the issues with Salesloft Messenger.

Posted Jul 03, 2026 - 05:30 EDT

Monitoring

We’ve deployed a fix that should resolve the issues with Messenger. Please log out and back in to ensure the applied changes take effect. We’re monitoring to ensure the changes have the preferred impact. Continue to monitor the status page for additional updates.

Posted Jul 02, 2026 - 15:01 EDT

Investigating

We are investigating an issue with the Messenger/SMS feature being down. It has been reported that the Messenger icon is grayed out with the error "Messaging not enabled". This seems to be impacting some of our customers. Our engineering team is currently working to identify what is causing this issue. Please continue to monitor our Status Page for additional updates.

Posted Jul 02, 2026 - 14:39 EDT

This incident affected: Salesloft Web Application.