We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.

Our engineering teams have resolved the issue and we are monitoring the fix.

Update: The Conversation Intelligence platform is functioning as expected and available to the majority of users. The impact is limited to only certain users who are unable to access Conversation Intelligence from within the Salesloft/Clari platform.

Our investigation has narrowed the cause down to an access-related issue affecting these users. Our engineering team is actively working toward a resolution, and we will share further updates as we learn more.